Refund policy

Rigvedaa Refund & Return Policy

Thank you for shopping with Rigvedaa! Your satisfaction is our priority. Please review our updated policy:

Return Eligibility & Conditions

• Only damaged or incorrect orders are eligible for return.

• Notify us within 5 days of delivery by providing:

  • Clear photos of the damaged/incorrect product and packaging

  • Unboxing video taken from the moment the package is opened, showing the full unpacking and condition of the item

• The product must be unused, in original packaging, and proof of purchase included.

• Non-returnable items include:

  • Items marked as "Final Sale"

  • Handicrafts with natural variations

  • Minor imperfections

  • Ceramic/fragile goods with small bubbles or slight size differences

  • Hygiene-related or personalized products

• No returns for change of mind or size/color preferences.

Return Process

• Send your return request (with photos and unboxing video) to: returns@rigvedaa.com

• On approval, our team will arrange eligible pickup (where available).

  • Return Pickup Coverage: Pickup is available in select locations. If not available, we may request you ship the item to our return address, and shipping reimbursement will be provided only after approval.

• Please pack the product securely before return.

• Condition Check Reminder: Carefully inspect your parcel at delivery and record an unboxing video as soon as you open the package. This supports return claims for damage/mistakes.

• Once received and checked, you’ll be notified via email or phone.

• Refund Timeframe: Approved refunds are processed within 7–10 business days after product inspection. Refunds are made to your original payment method or as store credit (valid 3 months).

Important Notes

• Orders cannot be canceled or changed once shipped.

• Unaccepted deliveries are not eligible for refund.

• Declining COD delivery may impact future ordering privileges.

• Refunds cover only product value; shipping/packaging costs are not refundable.

• Shipping Damage Clause: Visible damage at delivery should be immediately reported to both the courier and Rigvedaa, supported by photos and an unboxing video.

• Fraud Prevention Notice: Misleading, edited, or unrelated photos/videos submitted as proof are grounds for claim rejection and may restrict future orders.

Privacy Assurance

All information shared for returns—including photos, videos, and contact details—is handled confidentially and used only for processing your request.

Customer Satisfaction Clause

If you have concerns not addressed by this policy, please reach out—our team is always happy to find the best possible solution for you.

Policy Updates

This policy is subject to change at any time without prior notice. Please review this page regularly to stay informed about updates or modifications.

Contact & Support

For Returns: support@rigvedaa.com
General Support: contact@rigvedaa.com
Phone: +91 9214334255

Thank you for choosing Rigvedaa, and for supporting genuine handcrafted Indian artistry!